Refund Policy

At PurityWave, we take pride in delivering high-quality, reliable, and professional cleaning services. Your satisfaction is very important to us, and we aim to provide a fair and clear refund policy for all our clients.

1. Service Cancellations

• Cancellations made at least 3 days before the scheduled cleaning appointment are eligible for a full refund.
• Cancellations made 1–2 days before the scheduled appointment are eligible for a 50% refund.
• Cancellations made less than 24 hours before the scheduled cleaning are non-refundable, as time and resources will have already been committed.

2. Dissatisfaction with Service

If you are not satisfied with the quality of our service, please notify us within 24 hours of the completed cleaning.

We will offer either a free re-clean, partial refund, or credit toward a future service, depending on the situation and the extent of the issue.

3. Missed Appointments / Inaccessible Property

If our team is unable to access the property due to incorrect instructions, locked doors, or no one being available (if necessary), the appointment will be marked as a no-show and is non-refundable.

We recommend ensuring that access arrangements are confirmed prior to the appointment.

4. Recurring Services

Clients on a recurring service plan must provide at least 3 days’ notice to cancel or reschedule a cleaning. Failing to do so may result in a partial or no refund for the missed session.

5. Special or Deep Cleaning Requests

Payments made for deep cleans, move-in/move-out cleans, or special add-on services are non-refundable once the service has been performed. Please confirm the service scope clearly at the time of booking.

We are committed to providing top-quality service and will always work to resolve any issues in a fair and timely manner. If you have any questions about this policy, feel free to contact us.

Thank you for choosing PurityWave!